RETURN POLICY

RETURN POLICY

Your satisfaction is our priority. In the event that any of our items do not meet your expectations, please return the item in its original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new) for an exchange, store credit, or refund in accordance with the policy below. Please note, all items marked as made to order, preorder, 'final sale' or sale items are not eligible for refunds, returns, exchanges, or store credit.

We are happy to offer:

• Free exchanges on eligible items (excludes made to order, preorder or sale items)
• Free returns for store credit (excludes made to order, preorder or sale items)
• Refunds back to the original payment method subject to a 10% restocking fee (excludes made to order, preorder or sale items)

Please note that original shipping charges are non-refundable. Customer will need to purchase the return label to return items. 

Please note that personalized items, sale items, and final sale items cannot be returned or exchanged.

All return, exchange, and store credit requests must be made within 14 days of delivery. Requests submitted beyond 14 days from the delivery date will not be accepted. Any items that do not meet these return guidelines may be refused and returned to the sender.

All returned merchandise must be received in original, unused condition with all original packaging, tags, accessories, and components included. Shoes must be returned unworn and in their original shoe box/packaging. Items showing signs of wear, use, damage, washing, alteration, or missing packaging may not qualify for a refund, exchange, or store credit.

REFUNDS

Refunds approved back to the original payment method will be subject to a 10% restocking fee. Original shipping charges are non-refundable.

Free return shipping labels may be provided for eligible store credit returns and exchanges only. Customers requesting a refund to the original payment method may be responsible for applicable restocking fees and any non-refundable shipping charges.

We will not process incomplete or non-compliant returns. If returned merchandise does not meet our return requirements, the return may be denied and shipped back to the customer.

HOW TO RETURN

To initiate a return, exchange, or store credit request, please contact our customer service team at hello@mamamoor.com with your order number and details regarding the item(s) you wish to return. Our team will respond within 1–2 business days with further instructions and authorization details.

Please allow up to 2 weeks from the date your return is received for processing. Additional delays may occur during holidays, sales, or new product launches.

HOW TO EXCHANGE

To initiate an exchange, please contact hello@mamamoor.com with your order number and the new style, color, or size requested. Approved exchanges are eligible for complimentary exchange shipping within the applicable return window.